60-Day Risk-Free Guarantee: Experience Complete Satisfaction or Receive a Full Refund Our goal is to provide customers with timely service in the event a return is necessary. Read the following notes carefully regarding our return policy.

  • Do not attempt to send unapproved product returns back to us. All shipments returned without a return authorization number (RAN) will be refused.
  • Click here to request a product return authorization code (RAN) before returning any merchandise. Merchandise must be returned in sealed sellable condition for complete product credit.

Refused Delivery

  • If you refuse a delivery, your order will be refunded after deducting applicable restocking and shipping fees, duties, and taxes. Please visit our Help Desk for detailed product return procedures.

Money Back Guarantee

  • We offer a 100% money back guarantee on every unit of Solvaderm, LLC product we sell.
  • If you are unhappy within 60 days from the date of receiving the order, request a return authorization number (RAN) and send back your units for a full refund.
  • If the product does not work for you and your order was delivered less than sixty (60) days ago, we will refund your money.
  • Note: Only 1 unit of your purchase product being returned can be used/opened, and the remaining bottles must be completely sealed and un-tampered to be eligible for a full money back return on those purchased units.

Follow the instructions below for a refund:

  • Fill out the online form within 60 days from the date of receiving the order with your full name, order number, and reason for return. Your request will be reviewed, and if eligible, you will receive an email reply with a return order number.
  • Package all empty and/or full bottles, legibly write the return order number on the package, and return all bottles ordered to receive a refund.
  • Mail the package via certified mail within 10 days after receiving your return order number to the provided address.
  • The refund will be processed to the original form of payment, unless otherwise instructed. Refunds are processed on the 1st and 15th of each month, and may take up to 2 weeks to appear in your credit. You should see the credit in the next billing cycle.
  • The guarantee applies ONLY to products purchased from this website.
  • Shipping and handling charges are not included.
  • No refunds will be applied once a re-order has been placed.
  • The guarantee applies only to our retail customers and does not apply to company distributors.