Your complete satisfaction is our #1 priority! Our Client Service Center is staffed with knowledgeable representatives who look forward to answering your questions about all our products and services. Choose from the options below to find the information that you need:
- Frequently Asked Questions (FAQ’s)
- Payment Options
- Refunds & Returns
- Shipping Options
- International Orders
Would you like to place a phone order?
Simply call our toll free number 1-888-211-8468. Let one of our representatives seamlessly walk you through the ordering process. You can place a phone order from:
Monday to Friday – 9am EST – 12 midnight EST
Saturday – 10:00 AM – 5:00 PM EST
Sunday – 12:00 PM – 10:00 PM EST
Help Us Help You!
Please help us provide the best and most efficient service possible by reading our Frequently Asked Questions. We may have already provided an answer to your question here.
How We Handle & Process Your Email RequestsIn case you do not find the information you seek, please get in touch with us via our Help Desk. You will find additional detailed answers to almost all possible queries you may have in our FAQs page. In case you cannot find the information you need, you also have the option of submitting a query. Your request will be submitted to a centralized case management system that will help speed up and improve the capability of our support department to respond to your email inquiries. All queries submitted are queued in our system using the following processes:
- Step 1: When you submit a request, our system automatically generates a Support Ticket, of which copies are sent to you and to our Customer Support Department. You will instantly receive an automated email that acknowledges the receipt of your request.
- Step 2: Your query will be randomly assigned to a Case Manager who will resolve your case. The Case Manager will respond to you via email within 24 hours from the time of your inquiry submission. For emails received on weekends and holidays, the Case Manager will respond on the following business day.