Find quick answers to your questions below...
Pricing and Billing
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- Do I have to pay sales tax on my purchase?
- When will my credit card be charged?
- What are my payment choices?
- When will my order ship and
what are my shipping charges?
- What is the return policy?
- Has my order shipped?
- How do I change quantities or
cancel an item in my order?
- How do I track my order?
- My order never arrived.
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- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
Solvaderm Subscription Service is a convenient way for you to get the skincare products you want to be delivered on a regular schedule. We automatically send your favorite skincare products to you based upon your chosen frequency. The service is easy to use and customizable, you can update your orders at any time in your account on Solvadermstore.com As a member of the Solvaderm subscription service, you will receive complimentary shipping on all subscription orders over $60.00 with free Standard Shipping (Applicable To U.S. Domestic Orders Only).
You always have complete control over your Solvaderm Subscription Service orders. You will receive an email reminder days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the Subscription section of your Solvadermstore.com account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
Joining Solvaderm Subscription Service is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Subscription option for next to your desired skincare product, select your preferred shipment frequency, and then check out as normal.
After you join Solvaderm Subscription Service, you will receive an email confirming your Subscription order. This email will include a link to access the Subscription section in your account where you can manage your future orders, Subscription products, and account information such as billing and address details. We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder at least 3 days before each Subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
You can change your Subscription Service next order date, skip an order, change your selected frequency, or cancel a Subscription order by visiting the Subscription section in your account on Solvadermstore.com. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date: To change your next order date, please visit the Subscription section within your account and click the Change Date button to and then select a new date for your order. This will change the order date for the entire Subscription order.
Skip a delivery: To skip a Subscription order, please visit the Subscription section within your account and click the Skip Order button next to the upcoming order date to skip the entire order.
Change shipment frequency: To modify the delivery frequency for a Subscription item, please visit the Subscription section within your account. The current delivery frequency is displayed next to each subscription item in a dropdown menu next to “every”. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
Cancel Subscription item: To cancel a Subscription item, please visit the Subscription section within your account and click the “Cancel Subscription” link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the Stop Subscription button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
To review or modify your Subscription account information, visit Subscription section in your account on Solvadermstore.com If you have not found what you are looking for our Customer Service Specialists are available to assist you. Feel free to give us a call at Simply call our toll free number (888) 211-8468 or by filling out this support ticket at our Help Desk