International customers are responsible for all taxes, duties, tariffs and customs laws in your respective country (see additional restrictions below).
Please Note: Customs has the authority to hold and process a package for up to 4 weeks. We will NOT consider a package “lost in transit” until this time has lapsed. We will not, and cannot, be responsible for the policies and procedures of the Customs of any country.
1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer’s responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as “illegal to import.”
3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as “unclaimed.” Any delivery that is refused and returned to us will incur a fee of the original shipping charges, a 25% restocking fee, and any duties and taxes that were unpaid.
4) The customer is responsible for any duties or taxes that may apply.
